Avaya Ip Softphone Mac Download

  1. Avaya Ip Softphone Mac Downloads

IP Office Release 11.1 Ports

Summary of Contents for Avaya IP Softphone Page 1 This Getting Started guide is intended for Avaya IP Softphone users who want to make and receive video calls. Video Requirements To handle video calls with Avaya IP Softphone, you will need: Avaya IP Softphone Release 6.0 and Video Integrator. Just Installed the softphone for MAC that comes on latest IPO 9.0.1 (SP1) download- seems it is same as from several releases ago (April 2012 -goes back to at least 8. Avaya Workplace is a software application (softphone) that runs on your work computer and can augment your desktop phone or replace it completely. The software application is a great way to take your phone with you as you travel around campus or work from home (via Husky OnNet). Avaya IP Softphone Release 6.0 Service Pack 9. IP Softphone R6.0 SP9 is a full installer, as such it can be installed as an upgrade to any IP Softphone R6 series release. Major improvement in IP Softphone Release 6.0 Service Pack 9 include the following: Updated PKI certificates to allow IM and Presence features to work using TLS. The Avaya one-X Communicator installer is commonly called onexcui.exe, AppLaunch.exe, AvayaOne-XCommunicator.exe, Dialv1.0.exe or Icon6A4732BA.exe etc. This free software is a product of Avaya Inc. This download was scanned by our antivirus and was rated as virus free. The most popular versions among the program users are 6.2, 6.1 and 6.0.

SystemDirectionPortRangeProtocolProtocolSwitch On/OffDefault StateExternal DeviceDescriptionAuthenticated
IP OfficeIngress22-TCPSSHNoOpenAdmin terminal or SAL GatewayRemote maintenance connectionUsername+password
IP OfficeIngress53-DNS-NoOpenDNS clientIP Office acts as a DNS relay
IP OfficeIngress67-UDPDHCPYesOpenDHCP clients such as IP PhonesIP Office DHCP service-
IP OfficeIngress67-UDPBOOTP ServerYesOpenManagerManager BOOTP server for IP address and firmware for IP Office-
IP OfficeIngress69-UDPTFTPNoOpenLegacy Manager, Voicemail Pro, Upgrade Wizard, SoftConsole.IP Office status, configuration data, program data, Whois #1. The information that is obtained can be controlled with security settingsObfuscated password
IP OfficeIngress801-100TCPHTTPYesOpenFile transfer Manager and phones, Web client, DECT R4 Provisioning, SoftConsole, WebSocket SCN, Voicemail Pro. General purpose HTTP file and WebSocket server. Phone settings files, firmware download, backup/restore. IX Workplace.Some URIs RFC2617 Authenticated
IP OfficeIngress123-NTPNoOpenDECT R4, IP OfficeNTP (RFC4330) Service - SNTP-
IP OfficeIngress161161,1024-65535UDPSNMPYesOpenSNMP AgentRead-only access to MIB entriesCommunity string
IP OfficeIngress411-TCPTCP/HTTPSYesOpenH.323 phonePhone settings, backup/restore-
IP OfficeIngress443-TCPHTTPSYesOpenSoftphone, Manager and phones, Web client, DECT R4 Provisioning, SoftConsole, WebSocket SCN, Voicemail Pro. General purpose HTTP file and WebSocket server. Phone settings files, firmware download, backup/restore. IX Workplace.Shared secret (Softphone)
X.509 certificate (IP Office)
IP OfficeIngress520-UDPRIPYesOpenRouterExchange routing information with adjacent IP routers or receive information-
IP OfficeIngress1300-TLSH323 SigYesClosedH323 PhoneSecure H323 signalling from IP phones-
IP OfficeIngress1701-UDPL2TPYesClosedRemote Network devicesFrom layer 2 tunnels to remote network devicesCHAP
IP OfficeIngress1718-UDPH.323 discoveryYesFilteredH.323 phoneH.323 service to IP PhonesShared secret (password)
HMAC-SHA1-96
IP OfficeIngress1719-UDPH.323 statusYesFilteredH.323 phoneH.323 service to IP PhonesShared secret (password)
HMAC-SHA1-96
IP OfficeIngress1720-TCPH.323 signallingYesFilteredH.323 phoneH.323 service to IP PhonesShared secret (password)
HMAC-SHA1-96
IP OfficeIngress4097-TCP-NoFilteredN/ADebug (disabled)-
IP OfficeIngress50561024-64510UDPSIPYesClosedSIP endpoint, trunk or proxyIP Office Cloud (Powered By, On Avaya) unsecured SIP port: SIP extensions, Avaya Communicator, one-X Mobile Preferred, IP Office Softphone, ASBCE, IX Workplace.MD5 CHAP
IP OfficeIngress50561024-64510TCPSIPYesClosedSIP endpoint, trunk or proxyIP Office Cloud (Powered By, On Avaya) unsecured SIP port: SIP extensions, Avaya Communicator, one-X Mobile Preferred, IP Office Softphone, ASBCE, IX Workplace.MD5 CHAP
IP OfficeIngress50601024-64510UDPSIPYesOpenSIP endpoint, trunk or proxySIP extensions, Avaya Communicator, one-X Mobile Preferred, IP Office Softphone, ASBCE, IX Workplace.MD5 CHAP
IP OfficeIngress50601024-64510TCPSIPYesOpenSIP endpoint, trunk or proxySIP extensions, Avaya Communicator, one-X Mobile Preferred, IP Office Softphone, ASBCE, IX Workplace.MD5 CHAP
IP OfficeIngress50611024-64510TLSSIPYesOpenSIP endpoint, trunk or proxySIP extensions, Avaya Communicator, one-X Mobile Preferred, IP Office Softphone, ASBCE, IX Workplace.MD5 CHAP
IP OfficeIngress5443-TCPHTTPSYesOpenBackup/Restore client, UC client, UpgradeSecure server for solution backup/restore.
Secure URI for VM listen for UC client.
Upgrade for Hosted deployment
Applies only to IP Office Linux and Application Server
-
IP OfficeIngress5480-TCPHTTPSYesOpenWeb interface for Virtual Appliance Management Infrastructure (VAMI)Applies only to IP Office Linux and Application Server
No firewall configuration needed
Authenticated
IP OfficeIngress5488-TCP-YesOpenCIM client for VAMIApplies only to IP Office Linux and Application Server
No firewall configuration needed
Authenticated
IP OfficeIngress5489-TCP-YesOpenCIM client for VAMIApplies only to IP Office Linux and Application Server
No firewall configuration needed
Authenticated
IP OfficeIngress7070-TCPHTTPSYesOpenWeb Management clientApplies only to IP Office Linux and Application Server/UCMUsername+password
IP OfficeEgress7070-TCPHTTPSNoOpenWeb Management clientApplies only to IP Office Linux and Application Server/UCMUsername+password
IP OfficeIngress7071-TCPHTTPSYesOpenIP Office Primary, IP Office SecondaryStatus and management traffic between COM and Server Edition.
IP OfficeIngress7080-TCPHTTPSNoOpenWeb Management clientHTTP listener for COM admin client.
IP OfficeIngress8000-TCPHTTPNoOpenWeb Management client. Upgrade.Upgrade web service
Log download
Username+password
IP OfficeIngress8411-TCPHTTPYesOpenH.323 phonePhone settings files, firmware download, backup/restore. IX Workplace.-
IP OfficeIngress84431-65535TCPTCP/HTTPSYesOpenWeb Management clientIX Workplace for Unified Portal. Web meet me (WebRTC) signaling and web collaboration server. -
IP OfficeIngress9080-TCPHTTPNoOpenWeb Management client-Username+password
IP OfficeIngress35000-40000-UDP-YesN/A-IX Workplace for SIP connectivity - media-
IP OfficeIngress347850000-55000UDP-YesN/A-IX Workplace for Web meet me connectivity - media-
IP OfficeIngress40750-50750Min start 1024. Min end 2048.UDPRTP-RTCPYesN/AMedia end pointsIP Office Linux uses the port range 32768-61000 for RTP connections.
Default IP500 V2 range 40750-50750. IX Workplace.
-
IP OfficeIngress40750-50750Min start 1024. Min end 2048.UDPSRTP-SRTCPYesN/AMedia end pointsIP Office Linux uses the port range 32768-61000 for RTP connections.
Default IP500 V2 range 40750-50750
-
IP OfficeIngress50780-UDPProprietaryYesOpenDongle applicationNot used-
IP OfficeIngress50792-UDPVoicemailYesOpenVoicemail serverVoicemail Pro media-
IP OfficeIngress50793-TCPProprietaryYesOpenSolo ServerTAPI Wave Driver - audio stream interface for TAPI based applications-
IP OfficeIngress50794-UDPSysMonitorYesOpenSystem MonitorEvent, trace and diagnostics outputsPassword
IP OfficeIngress50794-TCPSysMonitorYesOpenSystem MonitorEvent, trace and diagnostics outputsPassword
IP OfficeIngress50795-UDPVoicenetYesOpenSCN TrunksSmall Community Networks peer to peer trunk signaling-
IP OfficeIngress50796-TCPTLSYesOpenIPOCC/ACCSCTI link for Contact Center applicationAuthenticated Password
IP OfficeIngress50797-TCPTAPIYesOpenTAPI clients
CPA, PC Dialer, Web Agent
Control of telephones for TAPI or Outbound contact express-
IP OfficeIngress50801-TCPProprietaryYesOpenVoice Conferencing application--
IP OfficeIngress50802-TCPProprietaryYesOpenIP Office Manager, Web ManagementWhois #2 and Whois #3, TCP discovery-
IP OfficeIngress50804 49152-65280TCPProprietaryYesOpenIP Office ManagerIP Office configuration interfaceHMAC SHA-1 challenge sequence
IP OfficeIngress50805 49152-65280TCPTLSYesOpenIP Office ManagerIP Office configuration interface secure (encrypted)HMAC SHA-1 challenge sequence
X.509 Certificate
IP OfficeIngress5080849152-65280TCPProprietaryYesOpenSystem Status ApplicationIP Office status informationHMAC SHA-1 challenge sequence
IP OfficeIngress50809 49152-65280TCPTLSYesOpenSystem Status ApplicationIP Office status information secure (encrypted)HMAC SHA-1 challenge sequence
IP OfficeIngress5081249152-65280TCPProprietaryYesOpenIP Office ManagerIP Office security settingsHMAC SHA-1 challenge sequence
IP OfficeIngress5081349152-65280TCPTLSYesOpenIP Office ManagerIP Office security settings secure (encrypted)HMAC SHA-1 challenge sequence
X.509 Certificate
IP OfficeIngress5081449152-65280TCPProprietaryYesOpenOne-X serverIP Office CTI control for One-XHMAC SHA-1 challenge sequence
IP OfficeIngress50823-TCP-NoClosedN/ADebug IP Office Linux (disabled)-
IP OfficeIngress52233-TCPHTTPSYesClosedWebLM clientWebLM server for licensingX.509 certificate
IP OfficeIngress56000-58000-UDPSTRPNoOpenWebRTC Media gatewayMedia endpoints-
IP OfficeEgress25-TCPSMTPYesN/ASMTP email serverEmail transmission from IP Office-
IP OfficeEgress37-UDPTIMEYesN/AManager and VMProTIME (RFC868) Service-
IP OfficeEgress53-UDPDNSYesN/ADNS serverName Service-
IP OfficeEgress68-UDPDHCPYesN/ADHCP serverIP Office obtaining DHCP address from a server-
IP OfficeEgress68-UDPBOOTPYesN/AManagerIP Office obtaining IP address and firmware-
IP OfficeEgress69-UDPFTPYesN/AManagerIP Office obtaining firmware on behalf of phones-
IP OfficeEgress123-UDPNTPYesN/ANTP serverNTP (RFC 4330) Service - SNTP-
IP OfficeEgress162ConfigurableUDPSNMPYesN/ASNMP ReceiverTrap generation from IP OfficeCommunity string
IP OfficeEgress389-TCPLDAPYesN/ALDAP serviceImport of directory information from LDAP databaseKerberos 4 or simple password
IP OfficeEgress443-TCPHTTPSYesN/ASCEP serverSCEP to System ManagerPassword
IP OfficeEgress500-UDPIKEYesN/ARemote deviceForm IPSec association with remote security devicesShared secret MD5 or SHA
IP OfficeEgress514ConfigurableUDPSyslogYesN/ASyslog server--
IP OfficeEgress514ConfigurableTCPSyslogYesN/ASyslog server--
IP OfficeEgress520---YesOpenRouterExchange routing information with adjacent IP routers or receive information-
IP OfficeEgress5060-UDPSIPYesN/ASIP trunk-MD5 CHAP
IP OfficeEgress5060-TCPSIPYesN/ASIP trunk-MD5 CHAP
IP OfficeEgress5061-TLSSIPYesN/ASIP trunk-MD5 CHAP
IP OfficeEgress5443-TCPHTTPSYesN/AHTPS serverSolution backup/restore using HTTPSUsername+password
IP OfficeEgress6514-TLSSyslogYesN/ASyslog server--
IP OfficeEgress10162-UDPSNMPYesN/ASNMP trapSNMP trap to System Manager-
IP OfficeEgress40750-50750 Min start 1024. Min end 2048.UDPRTPYesN/AMedia end pointsIP Office Linux uses the port range of 32768-61000 for RTP connections with the media server
Default IP500 V2 range 46750-50750
-
IP OfficeEgress40750-50750 Min start 1024. Min end 2048.UDPRTCPYesN/AMedia end pointsIP Office Linux uses the port range of 32768-61000 for RTP connections with the media server
Default IP500 V2 range 46750-50750
-
IP OfficeEgress40750-50750 Min start 1024. Min end 2048.UDPSRTPYesN/AMedia end pointsIP Office Linux uses the port range of 32768-61000 for RTP connections with the media server
Default IP500 V2 range 46750-50750
-
IP OfficeEgress40750-50750 Min start 1024. Min end 2048.UDPSRTCPYesN/AMedia end pointsIP Office Linux uses the port range of 32768-61000 for RTP connections with the media server
Default IP500 V2 range 46750-50750
-
IP OfficeEgress50791-UDPVoicemailYesN/AVoicemail serverVoicemail Pro signaling/media-
IP OfficeEgress50795-UDPVoicenetYesN/ASCN trunksSCN peer to peer trunk signalling
Legacy trunks only, WebSocket SCN uses 80/443
-
IP OfficeEgress52233-TCPHTTPSYesN/AWebLM serverUsed for WebLM licensingX.509 certificate
IP OfficeIntra-Device4096-TCP-YesOpenIP Office SNMP Agent-Internal
IP OfficeIntra-Device4444-TCPJMXYesOpenWebRTC signalling gatewayManagement port used by WebRTC signal gateway to communicate with media gatewayInternal
IP OfficeIntra-Device4445-TCPJMXYesOpenWebRTC signalling gatewayMessaging port used by WebRTC signal gateway to communicate with media gatewayInternal
IP OfficeIntra-Device5005ConfigurableTCP-YesOpenRCTP monitoring-Internal
IP OfficeIntra-Device5555-TCPJMXYesOpenMessaging port used by WebRTC signal gateway to communicate with media gatewayInternal
IP OfficeIntra-Device5556-TCPJMXYesOpenMessaging port used by WebRTC signal gateway to communicate with media gatewayInternal
IP OfficeIntra-Device6006-TCP-YesOpenQoS-Internal
IP OfficeIntra-Device17777-TCP-YesOpenIP Office and JadeCommunication between IP Office and JADEInternal
IP OfficeIntra-Device42004ConfigurableTCPSIPYesOpenWebRTC signalling gatewaySIP client connections from IP OfficeInternal
IP OfficeIntra-Device42008ConfigurableTCPSIPYesOpenWebRTC signalling gatewaySIP trunk connections from IP OfficeInternal
Voicemail ProIngress25-TCP/SMTP/TLS-YesOpenSMTPVoicemail Pro client for SMTP operations - TLS enforced-
Voicemail ProIngress37-UDPTIMEYesOpenIP OfficeTIME (RFC868) Service for IP Office-
Voicemail ProIngress80-TCPHTTPYesOpenBrowser, UC client, one-X Portal serverShare access to Voicemail Pro media files with one-X Portal server
Web voicemail support
Windows server only
Authenticated
Voicemail ProIngress143-TCPIMAP4YesOpenIMAP4 clientAccess to voicemails using IMAP4 over non-secure connection-
Voicemail ProIngress993--IMAP4 - SSLYesOpen IMAP4 client - SSLAccess to voicemails using IMAP4 over SSL connection-
Voicemail ProIngress5443-TCPHTTPSNoOpenUC client, one-X Portal serverSecured share access to Voicemail Pro media files with one-X Portal server and UC clients
Linux server only
Voicemail ProIngress50791-UDPVoicemailYesOpenVoicemail Pro clientVoicemail Pro communication with IP Office. This is also used for one-X Portal communication-
Voicemail ProIngress50791-TCPVoicemailYesOpenVoicemail Pro clientVoicemail Pro communication with IP Office. This is also used for one-X Portal communication-
Voicemail ProIngress50792-TCPVoicemailYesOpenVoicemail Pro MAPI proxy serviceThese ports are required on the Windows server machine which runs the Voicemail Pro MAPI service-
Voicemail ProIngress50793-TCPVoicemailYesOpenVoicemail Pro MAPI proxy serviceThese ports are required on the Windows server machine which runs the Voicemail Pro MAPI service-
Voicemail ProEgress22-TCPFTPYesN/AContact Recorder, Media Manager
Backup file server
FTP or SFTP-
Voicemail ProEgress25-TCP/SMTP/TLS-YesN/ASMTPVoicemail email integration - TLS enforced-
Voicemail ProEgress443-TCPHTTPSYesN/AExchange serverWeb service API client for Exchange integration-
Voicemail ProEgress50792-UDPVoicemailYesN/AIP OfficeVoicemail Pro media-
Voicemail ProEgress50792-SSLVoicemailYesN/AExchange MAPI proxyExchange MAPI proxy connector-
Voicemail ProEgress50793-SSLVoicemailYesN/AExchange MAPI proxyExchange MAPI proxy connector-
Voicemail ProEgress50802-TCPProprietaryNoN/AIP OfficeWhois-
Voicemail ProIntra-Device25-TCP/SMTP/TLS-YesOpenSMTPMessaging and configuration updates between Voicemail Pro servers - TLS enforced-
one-XIngress1300-TCPTLSYesClosedH.323 phoneSecure H.323 signalling to IP phones.-
one-XIngress3478-UDP-YesN/ASTUN Server-STUN client in previous IP Office releases.-
one-XIngress4560-TCPLog4jNoOpenLog4j appender--
one-XIngress5222-TCPXMPPYesOpenXMPP clientInstant message clientsUsername+password
one-XIngress5269-TCPXMPPYesOpenXMPP federationInstant message federationUsername+password
one-XIngress7171-TCPBOSHYesOpenOpenFire for BOSH-Username+password
one-XIngress7443-TCPBOSHYesOpenOpenFire for BOSH-Username+password
one-XIngress8005-TCPTomcat shutdownNoFilteredTomcat shutdown listener--
one-XIngress8080-TCPHTTPYesOpenWeb Clientone-X Portal Username+password
one-XIngress8443-TCPHTTPSYesOpenWeb ClientSecure user access to Windows one-X Portal server. Username+password
one-XIngress8666-TCPJMXYesOpenJava extension-Username+password
one-XIngress9092-TCPJDBCNoOpenDatabase client listener-Username+password
one-XIngress9443-TCPHTTPSYesOpenWeb Client one-X Mobile Web Collaboration client, Media Manager client, WebRTC clientone-X Portal Linux secure/Web Collaboration/Media Manager/WebRTC Gateway Username+password
X.509 Certificate
one-XEgress80-TCPHTTPYesN/AVoicemail ProVoicemail Pro communication with one-X Portal-
one-XEgress8000-TCPHTTPYesN/AVoicemail ProVoicemail Pro communication with one-X Portal-
one-XEgress9843-TCPTLSNoOpenWeb CollaborationPolicy file check-
one-XEgress5433-TCPJDBCNoOpenone-X PortalGeo-redundant one-X Portal server database syncUsername and Password
one-XEgress61615-TCPProprietaryNoOpenone-X PortalGeo-redundant one-X Portal server database syncUsername and Password
one-XEgress50791-TCPVoicemailYesN/AVoicemail ProVoicemail Pro communication with one-X Portal-
one-XEgress5081449152-65280TCPProprietaryYesOpenIP OfficeIP Office CTI control for one-X PortalHMAC SHA-1 challenge sequence
one-XEgress5433-TCPJDBCNoOpenone-X Portal serverGeo-redundant portal database sync.-
one-XEgress61615-TCPProprietaryNoOpenone-X Portal serverGeo-redundant portal status sync.-
one-XIntra-Device8086-TCPHTTPNoOpenXMPPInternal REST interface-
one-XIntra-Device61616-TCPProprietaryNoOpenInternal one-X serverActive MQ JMS Broker-
Media ManagerIngress9444-TCPHTTPSNoOpenWeb clientHTTP listener port.-
Media ManagerrIngress9888-TCPHTTPNoOpenWeb clientHTTP listener port.-
Media ManagerEgress21-TCPFTPYesOpenFTP FTP server for transferring Voicemail Pro recordings to Media Manager.-
Contact RecorderEgress22-TCPSFTPYesOpenSFTPSFTP server for transferring Voicemail Pro recordings to Contact Recorder.-
Media ManagerEgress22-TCPSFTPYesOpenSFTPSFTP server for transferring Voicemail Pro recordings to Media Manager.-

Avaya IP Softphone

Avaya Ip Softphone Mac Downloads

AVAYA IP Softphone is for employees who work out of the main office, on the road, or at home, communications have just gotten easier with the Avaya Internet Protocol (IP) Softphone Release 3. Accessed through a simple graphical user interface on a personal computer or laptop, the Avaya IP Softphone gives the mobile worker anywhere, anytime access to voice, fax, data, and e-mail, as well as the full suite of MultiVantage features and functions. It brings the power of the Avaya's multiple appearance digital voice terminal to the remote user's computer screen.

IP Softphone delivers MultiVantage software to remote users. These features include high-quality Voice over IP, multiple Call Appearances, Caller ID, six-party Conference, Autodial, Abbreviated Dialing Lists, Send All Calls, Call Coverage, visual Message Waiting Indication, and many other features that increase productivity and overall cost savings.

Call traffic (simultaneous voice and data conversations) are delivered to IP Softphone in one of two ways. Two configurations are available to ensure the right solution for each remote user: Voice over IP (Road Warrior) or circuit-switched voice (Telecommuter). Avaya iClarity IP Audio, which is integrated in the Road Warrior application, provides world-class IP voice sound quality.

The Telecommuter configuration utilizes two ports, one for call control and one for voice traffic. An excellent application is a home office extension user who requires a PC, prefers to talk over a traditional telephone line, and needs the same capabilities provided to local digital extension users.

In the Road Warrior configuration, a single port provides LAN connection to a remote PC running IP Softphone software, which provides IP call control and call traffic handling. Avaya single-extension protocol simplifies administration, reduces hardware connections, and increases system capacities. An employee who travels on business can simply access the Internet to have all the features of his/her digital, multi-appearance office phone with display.

Lightweight Directory Access Protocol (LDAP) client allows IP Softphone access to LDAP-compatible databases, such as Enterprise Directory Gateway. The Avaya IP Softphone is also CTI/TAPI-enabled.

Softphone

IP Softphone provides a Call History Log (both incoming and outgoing calls), local phone directory and other features designed to improve user productivity.

The Avaya IP Softphone Release 3 features include:
  • Choice of a totally IP solution (Road Warrior), or a combination of IP and traditional voice solution (Telecommuter). This provides the flexibility to fully meet the specific needs of each remote user. It also opens choices regarding the number of ports your business chooses to use for remote users (single port for Road Warrior, and dual port for Telecommuter).
  • Integrated iClarity (developed by Avaya Labs) H.323 client provides superior Voice over IP sound quality.
  • Support for alternate Gatekeeper addresses increases reliability. IP Softphone accepts several Gatekeeper addresses via industry standard Dynamic Host Configuration Protocol (DHCP) or manual administration. IP Softphone provides a user pull-down menu of alternate gatekeeper addresses from which the user can select, if attempts to contact the top priority address fail.
  • Administrable Quality of Service (QOS) parameters enhance voice quality. IP voice needs to be delivered quickly to ensure quality. QOS prioritizes Voice over IP traffic over other network traffic.
  • Software upgrades are remotely downloadable to IP Softphone, providing an efficient upgrade process, as well as future support for expanded features and applications.
  • Avaya IP endpoints (such as IP Softphone) are industry standards-based IP endpoints. This allows the flexibility to support emerging standards and applications, which provides your business with long-term investment protection.
  • Enhanced E911 service options: Administrable options, on a station-by-station basis, to either send the IP endpoint's extension number, send a number specified by the caller, or block E911 calls and force the caller to place E911 call over local trunk.
  • Flexibility via emulation of a variety of Avaya voice terminals
  • Easy-to-use voice terminal controls via graphical PC representation of digital, multi-appearance voice terminal, with point-and-click feature button control. Feature button LEDs illuminate when in use, allowing simplified control and use of a wealth of available features.
  • Six-party conferencing delivered to remote office.
  • Conference, Hold, Mute, Redial, and Volume control via fixed feature buttons.
  • Programmable feature buttons with LED, and display-associated, programmable softkeys make features readily available to user.
  • Access to the industry-leading 525+ feature-set of MultiVantage software (except call center agent features) help increase productivity, save time and money, and enhance customer service.
  • Access to additional productivity tools - Phonebook, Call History Log, LDAP Directory client.
  • Launch calls from TAPI-compliant Personal Information Managers.
  • Support for standard audio codecs used in the IP industry: G.711 (A-law and Mu-law), G.723.1, and G.729 (including G.729A, G.729B, and G.729A+B) equates to enhanced IP voice quality.
  • Multilanguage support: Brazilian Portuguese, English, European French, German, Japanese, Simplified Chinese, Korean, and Latin American Spanish.
  • Choice of two easy-to-use graphical user interfaces: Call Bar View and Phone Picture View.
Administrable Quality of Service (QoS)

IP voice needs to be delivered quickly to ensure quality. QoS prioritizes Voice over IP traffic ahead of other network traffic in your Local Area Network (LAN) or Wide Area Network (WAN). Avaya IP Softphone QoS parameters include proven industry-standard Differentiated Services (DiffServ), 802.1p, and 802.1Q.

DiffServ uses the Type of Service (TOS) value to prioritize voice packets at Network Layer 3 of IP Protocol stack. The 802.1p and 802.1Q values provide eight levels of priority to increase throughput of voice packets at Data Link Layer 2 of IP Protocol stack. 802.1p and 802.1Q also allow identification of several Virtual LAN (VLAN) identifiers. The VLAN identifier at Layer 2 permits segregation of traffic to reduce traffic on individual links, increasing Voice over IP quality.

Voice over IP traffic can also be prioritized by administering IP User Datagram Protocol (UDP) port range values (used at Transport Layer 4 of the IP Protocol stack).

Avaya solutions allow administration by Network Region. A Network Region is a portion of your network that contains multiple IP endpoints (typically a group of endpoints with a common interest or function, such as a single campus in a multi-campus university). Network Regions can contain LAN Segments, which are a more specific grouping of IP endpoints within the Network Region. Administration by Network Region can provide additional flexibility to control traffic on your network, and reduce overall network traffic. One major advantage is enhanced IP voice quality.

Avaya solutions support the download of QoS parameters to IP endpoints (such as IP Softphone). QoS parameters download to an IP endpoints whenever the IP endpoint registers with a Avaya server, and whenever an administered QoS parameter changes values.

Avaya provides industry-leading Voice over IP solutions. These tools are only a few examples of how Avaya provides your business with effective control over the quality of IP voice.

IP Softphone Remote Worker Support for
E911 Emergency Services

In an E911 emergency services network, equipment and dispatchers at the Public Safety Answering Point (PSAP) use the caller's number to specifically determine where to send emergency personnel. Avaya IP Softphone Release 3 allows options for your system administrator that can be administered on a station-by-station basis. MultiVantage software can be administered to send the IP endpoint's extension number, send a number specified by the caller during registration, or block the call and force the caller to place a 911 call locally.

This IP Softphone feature works in conjunction with the other industry-leading E911 solutions of its host, including CAMA trunks, Automatic Number Identification over ISDN-PRI, as well as crisis alerting to attendant consoles, to multi-button sets, and to digital pagers. Avaya delivers optimum E911 services.

IP Softphone Minimum Requirements
  • MultiVantage software.
  • Avaya server
  • IBM-compatible PC with Intel Pentium 200 MHz (300 MHz recommended for Road Warrior) or compatible processor.
  • Hard Disk with at least 30 MB of space available.
  • 64 MB of RAM for Microsoft Windows NT 4.0 Server or Workstation with Service Pack 4.0, 128 MB of RAM for Microsoft Windows 2000 Server or Professional, and 32 MB (64 MB recommended for Road Warrior) for Microsoft Windows 98. Windows 95 is not supported.
  • Sound card that supports full-duplex operation (for the Road Warrior and standalone H.323 configurations only).
  • A speaker/headset and a microphone (for the Road Warrior and stand-alone H.323 configurations only). External microphone recommended for laptops.
  • Second telephone line for telecommuter dual connect configuration only.
  • Network Interface Card (NIC) for local area network (LAN) connectivity and/or a modem (28.8 Kbps or faster) for dial-up networking.
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